Emotional Intelligence is the art of managing your own emotions and the emotions of others around you. Emotionally intelligent individuals are able to identify, understand and manage moods, emotions and feelings in both themselves and others.
Such individuals are aware of their own feelings and moods. This awareness makes them able to intentionally generate others moods and feelings to help them achieve their goals. Those who identify as emotionally intelligent are able to motivate themselves and thus possess one of the biggest factors for success.
How to become emotionally intelligent?
Anyone can become emotionally intelligent by paying attention to the skills required in emotional intelligence. The skills of emotional intelligence are three fold.
1. Self- Awareness
The first step in becoming emotionally intelligent is the awareness of one’s own emotions, their impacts and triggers. Many people don’t have an idea of the true impact they have on other people. Below are a few ways to improve Self- Awareness:
- Don’t make decisions in good or bad moods.
- Distinguish between facts and feelings.
- Examine and label your emotions.
- Get regular feedback.
- Embrace your success, failure, strength and weaknesses.
Being aware of your own emotions and those of others is the first step. The second step in becoming emotionally intelligent is to use and alter those emotions in a way that helps you to achieve your goals. Self-Direction is a skill that will help you to find another path to follow when one path closes. Below are few tips to improve self-direction.
- Identify your priorities and set smart goals.
- Cultivate intrinsic motivation.
- Have a high degree of curiosity.
- Challenge negative thoughts.
- Recite personal affirmations.
- Visualize Success.
- Use emotional anchors.
3. Interpersonal Savvy
Interpersonal savvy is basically a skill that helps identify and manage emotional states in other people. It is a skill of finding out what makes other people tick so that you can influence and persuade them. Here are few things that can nurture this skill.
- Be a great listener.
- Ask questions.
- Read emotional cues.
- Demonstrate sensitivity and care.
- Express your emotions.
- Disclose secrets.
- Assert yourself.
- Respect relationship boundaries.
- Enforce rapport through self-disclosure.
- Make effective requests and give constructive feedback.
Why it’s important for team building?
Latest studies suggests that EQ (Emotional Intelligence Quotient) is more important than IQ (Intelligence Quotient) for succeeding in both work and life. Emotional Quotient is the level of your ability to manage emotions in yourself and others. As the efficiency of an organization depends hugely on its managers and leaders, it is crucial for them to hold higher levels of EQ than their junior members. They can develop an IQ based on the domain in which they are working in, but they will not be successful if they are unable to control their emotions in certain situations and proceed calmly. An individual with a high IQ and low EQ is not a flexible planner. Higher IQ will not motivate others to work more efficiently, where as having a higher EQ does increase motivation.
Latest research shows that emotional intelligence increases productivity at workplace .
- Sheraton’s grew its market share by 24% with the help of EI (Emotional Intelligence) program for its employees.
- L’Oreal reported that their salespeople with high emotional intelligence sold $2.5 million more than their low-EI colleagues.
- A report by PepsiCo shows that the employees with the high emotional intelligence are 10% more productive than those whose emotional intelligence was lower.
Moreover, emotional intelligence induces a sense of identity, trust and efficacy among team members. It increases participation, cooperation and collaboration in team members. It also creates an atmosphere of empathy which promotes problem solving. It encourages positivity and form bonds among team members which are based on mutual trust and respect while boosting creativity and enhancing motivation.
A few tips to create emotionally intelligent teams:
- Encourage perspective taking environment.
- Develop norms of interpersonal understanding.
- Call the foul (Confrontation Management).
- Create proactive problem solving environment.
- Organize role playing and story board sessions.
- Reinforce caring behavior.
- Use common vocabulary.
- Develop an affirmative environment.
Emotionally intelligent people find it easier to form and maintain interpersonal relations and to fit in and work more effectively in teams. An organization can ultimately increase its productivity and team performance by establishing norms of emotional intelligence.